Wilson Madera
Allentown,PA
Summary
Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations despite scheduling issues or geographical limitations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Spanish Medical Interpreter
AMN Healthcare
11.2023 - Current
- Maintained strict confidentiality when handling sensitive patient information following HIPAA guidelines.
- Improved patient satisfaction with the quality of medical services through clear communication and empathy.
- Bridged language barriers, allowing Spanish-speaking patients to have equal access to healthcare services.
- Enhanced patient understanding by providing accurate and timely translations during medical appointments.
- Assisted healthcare professionals in delivering culturally sensitive care to Spanish-speaking patients.
- Followed ethical codes to protect confidentiality of patient medical information.
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.
- Translated procedural information to facilitate understanding between doctors and patients.
Senior Interpreter
Languageline Solutions
12.2007 - 11.2023
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Maintained message content, tone, and emotion as closely as possible.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Attended training programs to improve professional knowledge and interpretation skills.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- More then 10,000 hours of interpretation
Education
Ph.D. - Accounting
Universidad Interamericana De PR
San Juan, Puerto RicoSkills
- Customer Inquiries
- Document Conversion
- Cultural Awareness
- Spanish Interpreting
- Interpret Language
- Fluent bilingualism
- Client support
- Professional ethics
- Client confidentiality
- Terminology management
- Memory retention
- Intercultural sensitivity
Certification
- Medical, Languageline Solutions - 2012
- BTG Certification in process
Languages
Spanish
Full Professional
Timeline
Spanish Medical Interpreter
AMN Healthcare
11.2023 - Current
Senior Interpreter
Languageline Solutions
12.2007 - 11.2023
- Medical, Languageline Solutions - 2012
- BTG Certification in process
Ph.D. - Accounting
Universidad Interamericana De PR
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