Ziara Johnson
Easton,PA
Summary
Highly-motivated Sales and Service Specialist that flourishes in any environment. Guaranteeing a strong work ethic, adaptability, and exceptional verbal and written communication. Taking pride in ensuring positive and exemplary customer service, which is the basis for any job, with experience in management and leadership that continues to progress. Seeking a career that will help with growing as a person as well as within the company.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales and Service Specialist
Fulton Bank
05.2024 - Current
- Developed strong rapport with customers, fostering loyalty and trust for sustained business growth.
- Monitored sales performance data; identified areas for improvement and implemented targeted action plans to drive continuous growth.
- Provided expert product knowledge, demonstrating the value proposition of offered services or products to prospective clients.
- Increased sales revenue by at least 10% consistently meeting and exceeding sales targets through effective product presentation and client relationship management.
Tax Division Customer Service Specialist
Express Employment/Pathway
02.2024 - 03.2024
- Facilitated clear communication between distribution centers, carrier companies, and customers to expertly resolve inquiries
- Answered inbound calls to greet and assist customers with various needs and questions
- Directed phone calls to shorten service time and steer conversations towards targeted solutions
- Resolved customer inquiries, complaints, and issues providing insightful solutions
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
Health Insurance Consultant
ResultsCX
10.2023 - 12.2023
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options
- Educated clients about health insurance coverage options, benefits and costs
- Provided comprehensive customer service to drive client satisfaction
- Remote/Easton Pa
FIELD MARKETING REPRESENTATIVE
Trinity Solar
06.2023 - 07.2023
- Generated reports on campaign results and presented findings to senior management team
- Developed creative solutions to address complex marketing challenges in a timely manner
- Built relationships with key stakeholders, including local businesses, media outlets, and community organizations
- Maintained an up-to-date knowledge of industry trends and changes in consumer behavior
- Conducted market research to identify customer preferences and trends in target markets
- Developed and implemented comprehensive marketing strategies to increase brand awareness in targeted markets
LICENSED HEALTH INSURANCE AGENT
Optum Health Care
07.2019 - 04.2020
- Assisting clients with their health insurance policies and claims
- Keeping calls/hold times under a specific time
- Healthy work competitions to keep our sales up
- Health insurance experience
SALES REPRESENTATIVE
AmResorts
01.2018 - 02.2019
- Keeping clients informed and happy on our luxury resorts
- Finding the right resort for clients vacation, wedding, holiday getaway
- Competing in healthy, fun, competitions for bonuses and incentives
WAREHOUSE ASSOCIATE
Thomas & Betts
01.2018 - 11.2018
- Assembling mechanisms into sources of power
- Testing voltage in switches, interrupters and CT boards
- Meeting quota per the deadlines
SERVER/WAITRESS
Perkins
05.2015 - 04.2018
- Maintaining a level attitude despite the customer's attitude
- Assisted customers in paying their bill
- Waiting on tables
- Prepping foods and appetizers
- Cleaning the restaurant
CALL CENTER REPRESENTATIVE
IQOR
04.2016 - 09.2017
- Providing excellent customer service was our first priority
- Maintaining service levels
- Handling calls at a proficient level
CNA
Phillipsburg Care Center
12.2014 - 07.2015
- Helping residents carry out their daily tasks
- Entertaining the residents
- Empathizing with residents and their families
SALES ASSOCIATE/KEYHOLDER
Foot Locker
03.2014 - 09.2014
- Organizing and selling of merchandise
- Maintaining a cash register
- Delegating productive tasks for my team to complete
Education
Health Insurance License
Xcel
Online06-2019
REAL ESTATE LICENSE - REAL ESTATE CANDIDATE
Kaplan Education
DIPLOMA - undefined
Phillipsburg High School
Skills
- Reputation Management
- CRM proficiency
- Microsoft Office
- Interpersonal Communication Skills
- Performance tracking
- Active Listening
- Organizational Skills
- Empathy and Compassion
- Leadership Qualities
- Risk Assessment
- Attention to Detail
- Records Maintenance
- Investment Strategy
- Healthcare Knowledge
- Conflict Resolution
- Decision Making
- Clientele Development
- Customer Follow-Up
Certification
Health Insurance License
Timeline
Sales and Service Specialist
Fulton Bank
05.2024 - Current
Tax Division Customer Service Specialist
Express Employment/Pathway
02.2024 - 03.2024
Health Insurance Consultant
ResultsCX
10.2023 - 12.2023
FIELD MARKETING REPRESENTATIVE
Trinity Solar
06.2023 - 07.2023
LICENSED HEALTH INSURANCE AGENT
Optum Health Care
07.2019 - 04.2020
SALES REPRESENTATIVE
AmResorts
01.2018 - 02.2019
WAREHOUSE ASSOCIATE
Thomas & Betts
01.2018 - 11.2018
CALL CENTER REPRESENTATIVE
IQOR
04.2016 - 09.2017
SERVER/WAITRESS
Perkins
05.2015 - 04.2018
CNA
Phillipsburg Care Center
12.2014 - 07.2015
SALES ASSOCIATE/KEYHOLDER
Foot Locker
03.2014 - 09.2014
REAL ESTATE LICENSE - REAL ESTATE CANDIDATE
Kaplan Education
DIPLOMA - undefined
Phillipsburg High School
Health Insurance License
Health Insurance License
Xcel
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