Brian Klavon
Pittsburgh
Summary
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
17
17
years of professional experience
Work History
911 Emergency Dispatcher
Allegheny County Emergency Services
04.2018 - Current
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and units on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Read system maps and caller information, and documented details in system.
Hazmat Technician
Allegheny County Hazmat Team 450
10.2009 - Current
- Handled emergency spills and environmental cleanup requests with organized approach.
- Responded to emergency hazmat calls to perform lifesaving procedures service.
- Diagnosed and located hazardous materials and other sources of fires.
- Monitored and responded to hazardous gas levels and smoke detectors to avoid injuries and fatalities.
Captain
Broughton Vol. Fire Department
05.2007 - Current
- Prepared reports of fires, equipment and personnel.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Participated in community outreach programs to raise awareness of fire prevention and safety measures.
- Trained new firefighters to comply with safety protocols and equipment usage.
- Responded to emergency calls to perform lifesaving procedures and services.
EMT
Peters Township Ambulance Service Post 764
06.2008 - 04.2018
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Responded to 911 calls for medical emergencies.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Assisted with Public Relation Details/Events
Education
High School Diploma -
South Park Senior High School
South Park, PA05.2010
Certification - Protective Services
Steel Center Vo-Tech
Jefferson Hills, PA05.2010
Skills
- Proficiency in Microsoft Office
- Status Chart Monitoring
- Alarm System Monitoring
- Computer-Aided Dispatching
- Teamwork and Collaboration
- Safe Work Methods
- Priority Management
Timeline
911 Emergency Dispatcher
Allegheny County Emergency Services
04.2018 - Current
Hazmat Technician
Allegheny County Hazmat Team 450
10.2009 - Current
EMT
Peters Township Ambulance Service Post 764
06.2008 - 04.2018
Captain
Broughton Vol. Fire Department
05.2007 - Current
High School Diploma -
South Park Senior High School
Certification - Protective Services
Steel Center Vo-Tech
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