Nashwa Osman
Hollidaysburg
Summary
Dynamic professional with extensive experience at Gama Pharmacy, excelling in customer relationship management and team collaboration. Proven ability to enhance client satisfaction through effective communication and a service-oriented mindset. Skilled in managing office operations and coordinating schedules, ensuring seamless workflow and exceptional service delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
Gama Pharmacy
khartoum
08.2022 - 09.2023
- Greeted and assisted customers with prescription inquiries and product information.
- Managed phone calls, scheduling appointments, and relaying messages to staff.
- Collaborated with pharmacy staff to ensure smooth daily operations.
Administrative Assistant
Gama pharmacy
khartoum
02.2019 - 09.2021
- Managed daily office operations and maintained organized filing systems.
- Coordinated schedules and appointments for pharmacy staff and clients.
- Handled customer inquiries and provided assistance with prescriptions.
Education
Bachelor's Degree in Animal Product - Production Science
Khartoum University
05-2018
Skills
- Customer relationship management
- Team collaboration
- Customer/Client relations ,Service-oriented mindset
- Positive and professional
Certification
- Pharmacy Assistant Training Course. Horizon Institute - 2020
- Leadership and Career Development training. Mckinsey Co 2023
Languages
English
Professional
Arabic
Native/ Bilingual
Timeline
Receptionist
Gama Pharmacy
08.2022 - 09.2023
Administrative Assistant
Gama pharmacy
02.2019 - 09.2021
Bachelor's Degree in Animal Product - Production Science
Khartoum University