Nashwa Osman

Hollidaysburg

Summary

Dynamic professional with extensive experience at Gama Pharmacy, excelling in customer relationship management and team collaboration. Proven ability to enhance client satisfaction through effective communication and a service-oriented mindset. Skilled in managing office operations and coordinating schedules, ensuring seamless workflow and exceptional service delivery.

Overview

years of professional experience

Certification

Work History

Receptionist

Gama Pharmacy

khartoum

08.2022 - 09.2023

Greeted and assisted customers with prescription inquiries and product information.
Managed phone calls, scheduling appointments, and relaying messages to staff.
Collaborated with pharmacy staff to ensure smooth daily operations.

Administrative Assistant

Gama pharmacy

khartoum

02.2019 - 09.2021

Managed daily office operations and maintained organized filing systems.
Coordinated schedules and appointments for pharmacy staff and clients.
Handled customer inquiries and provided assistance with prescriptions.

Education

Bachelor's Degree in Animal Product - Production Science

Khartoum University

05-2018

Skills

Customer relationship management
Team collaboration

Customer/Client relations ,Service-oriented mindset
Positive and professional

Certification

Pharmacy Assistant Training Course. Horizon Institute - 2020
Leadership and Career Development training. Mckinsey Co 2023

Languages

English

Professional

Arabic

Native/ Bilingual

Timeline