Vicki Kohlhepp

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
• Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.

• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Created a welcoming atmosphere for guests while maintaining strict vigilance over potential security hazards or breaches.

Military Accomplishments

Completed Two Combat Tours:

Operation Iraq Freedom 2004 / 2005 Operation Iraq Freedom 2008 / 2009

• Supported the professional development of team members by regularly sharing best practices, encouraging ongoing learning, and promoting a culture of continuous improvement.
• Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
• Managed team of thirty soldiers, overseeing training, and professional growth of soldiers