Amber Peck
Pittsburgh
Summary
Highly motivated leader with over 18 years of experience in the hospitality and gaming industry. Broad range of expertise in resort and hotel management/operations, player development/VIP operations, cage/financial operations, sportsbook, and player services. Recognized for customer-focused approach and ability to motivate employees to create a positive work environment. Committed to improving operations and achieving operational, financial, and people-oriented goals. Honored with the 2023-2024 Excellence Award as the first Director/Vice President to be nominated and selected from all Rush Street Gaming Properties as the leader of the year.
Overview
15
15
years of professional experience
Work History
Director of Hotel Operations
The Landing Hotel, Rivers Casino
04.2021 - Current
- Lead the opening of The Landing Hotel at Rivers Casino in 2022, a 210-room hotel that's connected to Rivers Casino in Pittsburgh Pennsylvania. Current departments include Front Office, Housekeeping, Bell/Valet operations, Revenue Management, Sales/Groups, Marketing, VIP, and Central Call Center. Created and established all departments, took over PBX operations from the casino to merge with the hotel. Work closely with Revenue Management, Marketing and Player Development/VIP Services to ensure we are positioned successfully in the market and within our current database. Build rewards/VIP offers in our PMS/Casino Software and upload to players accounts. Merged five brick and mortar casinos and three hotels to one corporate central call center to maintain and handle all guest needs. Established all departments budgets, hiring guidelines, compliance needs and strategies for day-to-day operations.
Director of Cage and Credit
Rivers Casino
09.2020 - 04.2021
- Responsible for the operations of the Cage and Credit departments and Team Members. Worked in all areas from front line to main banks, responsible for all regulatory aspects and fraud prevention. Responsible for granting credit, comps and other promotional items/rebates. Maintain paperwork flow regarding credits and debits. Established internal controls, policies and training for online gaming withdraws at brick and mortar locations.
Director of Player Services
Rivers Casino
04.2019 - 04.2021
- Successfully merged the operation of the Casino Cage, Credit, Rush Rewards, PBX and Gift Shop. Developed and cross trained the employees to create one cohesive team, resulting in labor savings and achievement of a high level of guest service. Updated all Internal Controls and SOP's resulting in improved efficiency of operations. Lead the design, opening and purchasing for a high-end Gift Shop. Assisted in the design and opening of a VIP Room focused on the top casino guests. Assisted in creation and implementation of promotions, VIP events and gift programs.
Rush Rewards Manager
Rivers Casino
01.2015 - 04.2019
- Responsible for all Loyalty Club responsibilities. Revamped the operation of the Players Club with an increased focus on team building and department policies and procedures, resulting in increased labor efficiencies while achieving excellent guest service. Developed the Players Club team members into a Marketing and Promotions team that drove increased Loyalty Club acquisition and increased the guest email capture rate. Developed comp training and strategies to roll out across multiple departments, focusing on how many points it took to earn direct mail/promotional offers. Assisted in creation and implementation of promotions, VIP events and gift programs. Worked on the rollout of the first Sports Book in PA. Utilized different departments on peak days to operate satellite locations.
Operations Manager
Rivers Casino
06.2009 - 01.2015
- Created all departmental policy and procedures for the opening of the property, including Valet, EVS, Gift Shop and PBX
- Installed and executed the Automated Valet System
- Assisted in layout and design of valet areas in Pittsburgh and Philadelphia
- Created departmental standards that resulted in enhanced productivity and implemented loyalty programs to increase valet clientele.
Education
Corporate Business and Marketing -
CCAC
Nursing -
CCAC
Bachelor of Science (Nursing) -
Penn State
Skills
- Leadership
- Strong, Effective Communication
- Poised under pressure
- Staff Training and Development
- Staff Recruitment
- Proficient in LMS/PMS Software
- Operational Excellence
- Guest Service
- Project Management
- Brand standards
Activities
- Rivers Gives 2009-Current
- Global Gaming Women's Conference 2017-Current
Timeline
Director of Hotel Operations
The Landing Hotel, Rivers Casino
04.2021 - Current
Director of Cage and Credit
Rivers Casino
09.2020 - 04.2021
Director of Player Services
Rivers Casino
04.2019 - 04.2021
Rush Rewards Manager
Rivers Casino
01.2015 - 04.2019
Operations Manager
Rivers Casino
06.2009 - 01.2015
Corporate Business and Marketing -
CCAC
Nursing -
CCAC
Bachelor of Science (Nursing) -
Penn State
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