Veronica Placci
Pittsburgh
Summary
Capable and Compassionate Patient Care Coordinator dedicated to serving diverse needs of patients and to achieving operations goals utilizing excellent interpersonal skills and effective time management and problem-solving skills. Comprehensive understanding of care spectrum and processes for care coordination through active communication and responsive engagement between care teams, patients, and families
Overview
22
22
years of professional experience
Work History
Patient Care Coordinator I
PANTHERx Rare
07.2022 - Current
- Managed 80+ patient calls per day in English and Spanish via phone to establish rapport, ensure clinical compliance, and fulfill next shipments of medication
- Acted as main point of contact for patients by communicating with order management and fulfillment team to engage compliance, and to address concerns as noted during patient communication
- Accepted direction from pharmacist(s) and Leadership regarding various elements of specialty compliance programs
- Assisted in interpreting RPh counsel for Imcivree
- Resolved problems, improved operations and provided exceptional service
Independent Consultant
Rodan & Fields LLC
11.2017 - 02.2022
- Established business by marketing Rodan + Fields dermatological-based skincare line
- Identified prospective clients using lead generating methods and performing average of 20 cold calls per month
- Developed personalized treatment regimens to improve skin quality
- Monitored social media and online sources for industry trends to increase sales
Commerical Office Leasing Representative
Soffer Organization
02.2006 - 09.2006
- Collaborated with Vice President of Operations in implementation of leases for 380,000 square feet office park
- Managed overall tenant move-in process and maintained high tenant retention
Director of Operations-Real Estate
Mills & Henry, Attorneys At Law
06.2002 - 01.2006
- Worked directly with managing partner in order to streamline operations to close in excess of $100,000,00 residential and commercial real estate transactions per year
- Oversaw day-to-day production activities in accordance with business objectives
Education
Bachelor of Arts - Communication
University of Pittsburgh
Pittsburgh, PA04.2001
Skills
- Bilingual English/Spanish
- Patient Care Coordination
- Interdepartmental Collaboration
- Conflict Resolution
- Explaining Policy and Procedures
- Quality Standards and Protocols
- Time Management
- Database Search and Data Entry Skills
Affiliations
- Volunteer, Horses with Hope
- Member, Parent Teacher Association, Winchester Thurston School
- Fitness and Figure Competitor, OCB- Battle of the Swords, 2008
Timeline
Patient Care Coordinator I
PANTHERx Rare
07.2022 - Current
Independent Consultant
Rodan & Fields LLC
11.2017 - 02.2022
Commerical Office Leasing Representative
Soffer Organization
02.2006 - 09.2006
Director of Operations-Real Estate
Mills & Henry, Attorneys At Law
06.2002 - 01.2006
Bachelor of Arts - Communication
University of Pittsburgh
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